Customer Testimonials
Bought a used 2007 Ford Explorer sport trac. Not even 2 months into it, already had to put $6000 more into motor and transmission. Driveshaft almost fell out while driving. Very dangerous place to purchase a vehicle.
I wanted to take a little time out of my day to share an amazing buying experience. I consider myself to be a fair and honest person, and that is what I expect when I am making a purchase, especially a large purchase. Unfortunately in todays world customer satisfaction is something for days gone by. Understandably many companies deal on line and never have to interact with the customer, but that should not mean the people behind the profit are forgotten. At Chatsworth Ford the good ole days are still alive and they are thriving. Good old fashioned customer service ... Read More DealerRater - Dec 18, 2020
I walked in at 7:30 PM yesterday, shook hands and walked out with a deal 20 minutes later. Picked up the vehicle this morning at 10:00 AM and was back home before lunch.
Just had my 2015 F-150 Lariat serviced and asked that two issues (water accumulating in a rear door and an intermittent beeping sound) with the truck be looked into. My truck was ready early and they corrected both issues for me. The beeping sound had been a annoyance for me and it turned out to be coming from an after-market monitoring device which I had canceled the service for, but I had forgotten to remove the device. Their technician drove the truck and figured out what was causing the beeping sound!!! I am one HAPPY CAMPER!!!
We have purchased several vehicles over the years and Chatsworth Ford has always taken care of us. Always very friendly and helpful! We will definitely be back.
We bought two vehicles at Chatsworth Ford so far and plan to get the next ones there as well. Buying was a breeze, we got what we wanted at a good price, and service after the sale has been great. Everybody is friendly and does a great job. Service visits are fast and reasonably priced, and the multi point inspection results give me peace of mind that nothing was missed. We are totally happy with the experience we've had at Chatsworth Ford and will continue bringing our vehicles here for service.
They have a very nice staff. The requested work was well done. You feel welcome there, even if you are just looking. We are lucky to have a local dealership of this quality.
The experience was great the gentlemen were very professional and a joy to do business with. They made everything flow smoothly. Not a lot of the salesman running back and forth like most dealers. Also, very accommodating when getting things out of my trade in. Will definitely recommend friends.
Ease of getting the appointment and the timeliness of completing the service request was great. We have three Ford vehicles and this is the only dealership for us.
Friendly and knowledgeable staff walked me through the process of buying my truck. I wouldn't hesitate to recommend Chatsworth Ford to anyone seeking a honest no pressure deal on a new or used vehicle.
Friendly and professional staff. My wife and I now both drive Ford F-150 trucks! She says she will never go back to a car or SUV!!
I have purchased my last 2 cars from Chatsworth Ford. My sales person (Brian) was amazing. He made what I expected to be a stressful purchase a pleasant and relaxing one. Perry in the service department always greets me with a smile and is very professional. He is always happy to answer my questions and sees to it that the work I am there to have dome is done in a timely manner. Your staff is what makes your dealership great!!! Keep up the good work.
I have been a customer for many years and have always received great service, whether I was buying a vehicle or getting service work done. They have great salespeople and the service department is second to none. Give them a try, you won't be disappointed!
Great Customer Service! Cory Sims and Roger Hobbs were very good to deal with! Love my new Explorer! They answered all my questions and stayed late to know that we were satisfied!
The people that work here are very friendly and helpful. They are not pushy like other dealerships. I highly recommend shopping here. Go see Brian!
The Salesman, Jimmy Wilbanks and the Financial Manager, Roger Hobbs, both were the absolute BEST to deal with!! Jimmy researched our requested requirements and found us an F-150 that was exactly what we were looking for. Roger handled the financing in a very professional and personal manner. Love these guys and our experience at Chatsworth Ford!! This was our fifth purchase over the years!!
I have used Chatsworth Ford for the last 8 + years and loved them. We would get everything there tires, batteries. However their service has dropped.
I took my car to get my normal oil change and service yesterday they did not re set my oil light. They say the checked my tires and marked them in the green. My tires has 80K miles on them and 2 year ago 40k I had 2 tires in the yellow. I don't feel my car was even looked at. I will not be going back. I was looking at getting a new car however it ... Read More DealerRater - Jun 16, 2016
I have been dealing with them for about 25 years or more and I have nothing bad to say about them. I am a vet.in the Army that does not make me any better than anyone else but they also give you a break on prices at certain times of the year. Not all dealers do that. Tim
I was turned down everywhere else and Chatsworth Ford got me rolling in a brand new F150 and I couldn't ask for anything better. Thank you.
I was unhappy after purchasing a new ford edge for my wife in early summer.. We weren't really given a good rate and paperwork was drawer up as if we would just sign to get a new car.. Upon informing the rude salesman, Chris Penley, and refusing to accept terms,we were then given a decent deal. Then insult to injury we went next door to have it detailed and met an even ruder lady manager there. Was an awful cleanup,streaked ,soap clinging to the car.. My wife complained and was brushed off. I did and was told ... Read More DealerRater - Jul 31, 2014
On 3/5/14 I went to Chatsworth Ford for oil change which I've done for several years, had discount oil change coupon 25.99 and had air filter added for $20.00 and was charged to much total was $60 and change. Since management change the service isn't good. I talked with Jon Kidd about the poor service and he promised to do better. I'm sure techs are good but service was terrible. I have 2006 Ford Explorer after oil change computer wasn't reset and oil leaking down oil filter. After telling Jon Kidd all the problems his solution was that my business was ... Read More DealerRater - Mar 11, 2014